FAQ

How are your lampshades made?

Kookolki panel lampshades are all handmade from cotton and linen fabrics which have been backed with PVC panels and glued to the frames. The edges are finished with grosgrain ribbon and fabric trim, apart from some of the drum shades which have hand-rolled edges. Our tailored shades are made from cotton or silk fabric, which is painstakingly stretched and stitched onto frames bound with cotton tape, these shades are also fully lined.

What sort of bulb should I use with my Kookolki lampshade?

We recommend the use of maximum 60 watt bulbs with our larger shades (20cm diameter and over) and 40 watt bulbs with our smaller shades. Or use a low watt eco bulb and everyone will be happy. Our panel lampshades are backed with UV stable and flame retardant PVC which has been tested and passed the glow wire test carried out by the Lighting Association.

Will your lampshades fit my lamp/ceiling pendant?

The description of each lampshade in our blog specifies whether the shade has a UK standard or an EU sized fitting. This refers to the size of the hole in the frame that fits onto the bulb holder. A UK standard size has a smaller diameter and will not fit onto lamps with a larger EU sized bulb holder (including lamps made by Ikea). Most of our vintage shaped shades have UK sized fittings, whereas our drum lampshades come with removable adaptor rings and would fit either size of fitting. Please contact us if you have any queries regarding this.

Can I use your lampshades for ceiling pendants as well as table lamps?

We always specify in our description whether each lampshade is suitable for use with a table lamp, standard lamp or a ceiling pendant. Most of the frames we use are only useable on lamp bases, due to their shape. Sometimes we make up a larger drum shade to use as a ceiling pendant or, where the fabric can go either way up, a drum can simply be turned whichever way you require. It is always worth contacting us if you see a fabric that you particularly like on one of our lampshades, we may have more that we could make up into a ceiling pendant drum shade for you.

What are the delivery costs and times?

We charge £10.00 for delivery in the UK. We package our lampshades in plenty of bubble wrap and double walled cardboard boxes to keep them safe during transit. All deliveries will be made by a courier service, please allow 7 working days from placing your order for the arrival of your lampshade (although it will probably be with you sooner). Bespoke orders will take longer to arrive, but you will be given a timescale when you place an order. Or you are welcome to pick up your order from us in Exeter free of charge!

Can you deliver outside the UK?

We can arrange for our lampshades to be posted outside the UK, although due to the size of the parcel it is likely to be rather pricey. Please contact us and we can investigate the costs for you.

What should I do if I am not happy with my Kookolki lampshade?

We really hope that this will never be the case and encourage all our customers to ask any questions before purchasing. We are more than happy to answer your queries about our lampshades and can send additional photographs if required. Should there be a problem that cannot be resolved it is essential to contact us in writing if you wish to cancel your order. Please contact us within 7 days of receiving your items. We can refund and exchange items, but we do not cover the cost of returning items or for items that fail to reach us, unless the goods are faulty. Please do not destroy or dispose of any item, even if it is faulty, before arrangements have been discussed with us. Items must be returned in their original packaging, by recorded delivery, within 7 days of receipt. Please obtain proof of postage. Following such notification and subject to the terms of this policy, we will then issue a refund of your order payment or despatch your exchange item. Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above, conditional upon stock availability.